Privacy Policy
1. Introduction
Welcome to Triholmija ("we," "our," or "us"). We are committed to protecting your privacy and handling your personal data responsibly, transparently, and in accordance with the General Data Protection Regulation (GDPR).
This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your personal data.
2. Data Controller
Name: Dipl.-Ing. Mija Rami
Address: Ul. Hravtskih Kraljeva 69, 32100 Vinkovci, Croatia
Email: triholomija@gmail.com
3. Personal Data We Collect
Depending on how you interact with our website, we may collect the following information:
Identification Information
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Name
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Email address
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Phone number (if provided)
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Health-Related Information
If you voluntarily submit information through our consultation or contact forms, we may collect information relating to your hair and scalp, including:
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Hair density
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Hair loss concerns
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Scalp condition
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Previous treatments
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Lifestyle information relevant to hair health
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Photographs you voluntarily upload
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Other information you choose to provide
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This information is considered special category personal data under the GDPR and is processed only with your explicit consent.
Technical Information
We may automatically collect:
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IP address
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Browser type
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Device information
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Operating system
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Pages visited
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Date and time of access
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Referring website
4. Why We Process Your Data
We use your personal information to:
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Respond to enquiries.
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Provide consultations.
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Evaluate hair and scalp conditions.
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Recommend appropriate treatments or services.
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Improve our website and services.
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Meet legal obligations.
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Protect our legitimate business interests.
5. Legal Basis for Processing
We process your data under one or more of the following legal bases:
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Your consent.
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Performance of a contract.
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Compliance with legal obligations.
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Legitimate interests.
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Explicit consent for processing health-related information.
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You may withdraw your consent at any time.
6. Cookies
Our website may use cookies and similar technologies to:
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Ensure proper website functionality.
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Remember user preferences.
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Analyse website traffic.
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Improve user experience.
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Where required by law, we will request your consent before placing non-essential cookies.
7. Sharing Your Data
We do not sell your personal information.
We may share your data with trusted service providers who assist us in operating our business, such as:
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Website hosting providers
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Email providers
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Analytics providers
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IT support providers
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All service providers are required to process your information securely and in accordance with applicable data protection laws.
We may also disclose information when required by law.
8. International Transfers
Where personal data is transferred outside the European Economic Area (EEA), appropriate safeguards will be implemented in accordance with GDPR requirements.
9. Data Retention
We retain personal information only for as long as necessary to:
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Provide our services.
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Comply with legal obligations.
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Resolve disputes.
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Enforce our agreements.
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Health-related consultation information will only be retained for as long as necessary for the purposes for which it was collected or until consent is withdrawn, unless a longer retention period is required by law.
10. Data Security
We implement appropriate technical and organisational measures designed to protect personal data against:
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Unauthorised access
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Loss
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Misuse
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Alteration
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Disclosure
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While no internet transmission can be guaranteed to be completely secure, we continuously work to maintain a high level of protection.
11. Your Rights
Under the GDPR, you have the right to:
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Access your personal data.
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Correct inaccurate information.
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Request deletion of your data.
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Restrict processing.
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Object to processing.
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Withdraw consent at any time.
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Receive a copy of your data (data portability).
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Lodge a complaint with your local data protection authority.
12. Third-Party Services & Changes
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those external websites.
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We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.